Terugbetalingsbeleid

Refund policy

In accordance with articles VI.47 to VI.53 of the Belgian Code of Economic Law, for any distance selling contract, the Customer, only where he/she is a consumer, has a right to withdraw from the contract within fourteen (14) calendar days of receipt of the Products ordered, without justification.

In order to exercise the right of withdrawal, the Customer shall be required to notify the Company of his/her decision by e-mail at contact@xml-med.com, via a clear statement explaining his/her decision to withdraw from the contract or by using the withdrawal form template available at the following address:

https://economie.fgov.be/sites/default/files/Files/Ventes/Forms/Formulaire-de-retractation.pdf

In the event that the Customer uses his/her right of withdrawal, the return costs shall be borne by the Customer.

The Customer shall be required to comply with the Company’s instructions when returning Products. In any event, the Customer shall be required to have returned the products within fourteen (14) calendar days of notifying the Company of his/her intention to make use of the right of withdrawal.

The Company shall refund the Customer the full price paid for the Products (together with delivery charges) within fourteen (14) calendar days of receipt of the returned Products, or the date of dispatch of products returned by Customer.

In accordance with Article VI.53 of the Belgian Code of Economic Law, the Customer shall not have a right of withdrawal in the following cases:

  • where the Products are likely to quickly deteriorate or expire;
  • in case of sealed Products that have been opened (unsealed) by the Customer after dispatch of the Products, for reasons of health, hygiene and safety.
Nederlands
Nederlands